Hi there. From the information provided, it appears that you are having difficulty communicating with a gaming company in relation to a refund that was incorrectly credited to you. You also said that your account has been blocked for security reasons. The exact nature of your legal problem is not clear, so the information below is of a general nature only.

If you purchase goods or services online you will ordinarily enter a contract for those services with the provider. This contract is formed when you click “I agree” on the provider’s website or when you pay for the services. The terms and conditions of the contract should be available on the provider’s website and users should read them before entering the contract.

If you purchased services online, such as entertainment services from a gaming company, then you are most likely subject to a contract. You should review the terms of that contract to get a better understanding of your legal rights and the circumstances in which the provider may suspend or block your account. The contract may also specify what to do if there is a dispute or disagreement between you and the provider.

If you are having difficulty contacting the provider, you may want to speak to a consumer rights agency, such as Consumer Affairs Victoria (www.consumer.vic.gov.au). This agency offers information to consumers about their legal rights and can investigate some complaints against businesses. If the gaming company is based in another Australian state or territory, you should contact the relevant fair trading or consumer affairs office in that jurisdiction. If the service provider is based overseas, you may have difficulty enforcing any legal rights that you have against the company.